Contact

Terms and conditions

These delivery terms are valid from 17.6.2022

Web shop

Any person making orders in the web shop must be at least 18 years of age and he/she must hold a permanent delivery address within the delivery area of the web shop. For example, mail box addresses, hotels and other similar temporary addresses are not regarded as permanent addresses.

The customer must accept these general terms to be able to make any orders in the web shop. By accepting these general terms, the customer agrees to fully comply with these general terms and simultaneously accepts and gives his or her express consent for the processing of his/her personal data and RunoDesign's use of cookies in accordance with the Privacy Policy and the Cookie Policy.

Prices are in euro and they include Finnish tax 24% (VAT). Postage and handling will be added automatically in all orders. We deliver via Priority mail. Orders are sent via Posti with tracking information.

We reserve the right to change prices and delivery costs.

We deliver products to the following countries; Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxemburg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Norway and Switzerland.

International customers are responsible for their country’s customs, taxes, duties and/or VAT fees.

Delivery costs

Finland (except Åland): 5,90 €

Sweden, Germany, Denmark, Estonia, Latvia, Lithuania, Austria, Netherlands, Belgium, Bulgaria, Czech Republic, Spain, Ireland, Italy, Greece, Croatia, Luxemburg, Portugal, Poland, France, Romania, Slovakia, Slovenia, Hungary: 22 €

Iceland, Norway, Switzerland: 50 €

Ordering

Products are ordered in the online store by transferring them to the shopping cart and paying for the contents of the shopping cart in the online payment service. All customer information is treated confidentially. The contact information requested in connection with the order will not be used for anything other than the delivery of the order or to clarify any ambiguities in it, unless otherwise stated. When ordering from the online store, you are required to read and agree to the current delivery terms.

Payment

You may pay by using ePayments to Finnish banks, mobile payment or by using Credit and debit cards. Paytrail Oyj (2122839-7) acts as an implementer of the payment handling service and as a Payment Service Provider. While using ePayments remember to come back to the web shop after visiting your web bank.

• ePayments to Finnish banks: Nordea, Osuuspankki, Danske Bank, Säästöpankki, Oma Säästöpankki, POP Pankki, Aktia, Handelsbanken, Ålandsbanken, S-Pankki

• Credit and debit card payments: Visa, Visa Electron, Mastercard, American Express

• Mobile payments: MobilePay, Pivo, Siirto

Paytrail Oyj (2122839-7)
Innova 2
Lutakonaukio 7
40100 Jyväskylä
www.paytrail.com

Order and payment confirmation

Once we have received your order, we will email you an order confirmation showing your order details. Check the contents of the order confirmation. If you have any questions, please contact our customer service immediately. Save your order confirmation if you need to contact customer service. When dealing with customer service, always keep your possible customer number and order number available. Always check that the contents of the package match the products on the order confirmation.

You can contact our customer service with the following information:

RunoDesign

Linnankatu 10
57130 Savonlinna, Finland

+358 50 305 9715
info(at)runodesign.fi

Delivery time

Delivery time to Finland is 4-7 business days. Delivery time abroad depends of the destination country. We will notify you of any delays immediately after ordering.

We will not be liable for any delays caused by force majeure or for any indirect inconvenience caused by the delays. The online store informs about different delivery times on its website.

Returns

If you are not fully satisfied with our order, you may return purchased products within 14 days from the date on which you received them. The returned products must be returned complete and unused in their original packaging.

Before sending any returns, contact us by email info(at)runodesign.fi

After we have received the returned products and checked that the products meet all requirements, we will return the sum of the order. We will process the refund using the payment method you used for your original payment.
Unfortunately, the cost of delivery cannot be refunded. We will refund delivery and return costs only if the product we have sent is incorrect or faulty.

Please note that you are responsible for the product until it reaches us.

Problem situations

If, when you receive the product, you notice any damage during transport, please report the damage immediately at the pick-up point and notify us immediately by e-mail: info(at)runodesign.fi

I accept the delivery terms